Consider two situations. Two managers go to meetings with their clients, but the clients are in a bad mood. The first manager's meeting goes badly: the client becomes emotional, the disagreement turns into a conflict, and the contract is terminated. The second manager manages to understand the reason for the client's dissatisfaction, defuse the situation, and build trust. The difference is emotional intelligence. The second manager has a higher level of it. How can you develop this skill? This e-learning course provides the answer. The course answers the following questions:
What is emotional intelligence?
How can it benefit you in everyday life?
How developed is your emotional intelligence?
How can you accurately identify the emotion you or another person is experiencing at a particular moment?
What techniques can help you manage your emotional state?