Is negotiation easy? “Of course,” says anyone who has never had to do it. Like any communication skill, negotiation is a complex process that requires specific qualities and skills from everyone involved. This e-learning course introduces the key skills you need for successful negotiations. You will learn how to:
Give a genuine compliment.
Build rapport through gestures and facial expressions.
Get people talking and ask the right questions.
Listen and understand.
Express yourself clearly and make sure you are understood.